Program Questions

• I have a child that is nine, going on ten years old. Since the Reading Horizons Discovery software is for ages 4-9 and Reading Horizons software is for ages 10 and up, which one should I purchase?
  Both versions of the software (the version for younger students [Reading Horizons Discovery] and the version for older students [Reading Horizons—RH]) teach the same phonics strategies and skills; however, they are delivered differently to more appropriately address students’ ages and interests. For example, Reading Horizons Discovery employs games, clip art, and a leprechaun character to appeal to younger learners, while Reading Horizons was developed with a more “mature” audience in mind so as to avoid being condescending to older learners. For students whose ages are on the higher end for the Reading Horizons Discovery software and on the lower end for the Reading Horizons software, either version would be appropriate; however, it is important to consider your students’ interests, maturity levels, and needs in determining the version to which your students will best respond.
• What is the minimum amount of time you recommend using the Reading Horizons program per week?
  Naturally, the more time a student spends with the program on a consistent basis, the more obvious the results. We recommend using the program three times per week for 30 minutes per session. Of course, there is flexibility in this suggestion if that suggested amount of time is not feasible. As long as the program is used consistently with sufficient exposure, steady progress can be made.
• Should I use direct instruction or software or both for my child/children?
  Using a combination of both software (for individualized instruction and practice) and direct instruction in the classroom yields the most effective results; however, either one or the other can be used exclusive of the other successfully. Both the software and direct instruction independently provide explicit instruction in the method and appropriate amounts of practice to reinforce the skills learned.
• My child has dyslexia. Will this program work for him?
  Dyslexics need to have explicit phonics instruction that incorporates all the sensory inputs and motor outputs simultaneously (hearing, saying, seeing, writing) during said instruction and reinforced through guided and individual practice. Discover Intensive Phonics and Reading Horizons both utilize these tactics making these programs especially effective for those with Dyslexia.

Website Resources

• What does your program teach?
  View our complete methodology tour video. You may also sign up for the free Online Workshop (http:// www.readinghorizons.com/community/workshop/promotional.aspx) which is in-depth training in our method.
• Where can I find a list of other schools that are using the program?
  In the community section under User Lists.
• Where can I find the lesson plans to use with my students?
  How it works tab/ implementation / implementation guidelines
• This program looks great! But I can’t find pricing. How much does it cost?
  For pricing information you can either request a catalog (http:// www.readinghorizons.com/solutions/request-info.aspx) be sent to you or you can contact your account manager .
• I am trying to find out what components come with the teachers kit? Where can I find them?
  Under the products tab and then Direct Instruction materials.

Technical Questions

• I signed up for the Online Workshop and/or the software trial but now can’t access it?
  In the top right hand corner of the website there is a link to Login. Go there and log in with your username and password. This will take you to your account where you have access to all that you have signed up for. You can launch from the login screen.
• I need to find out the technical specifications for the computer software?
  Go to our products section of our website and then click on Interactive software, there is a link provided with all the technical specifications listed.

Software

• I have a network version and am wondering what permissions I need to set on the server for the program to operate correctly.
  Read this page on the user permissions we require.
• Why does the program ask me to backup the database every time I exit the Administration system?
  his is just an automatic message to remind you to back up the database. If it has been more than 15 days since the last time you backed it up, it will ask you if you want to back it up again. If you do not wish to back up the database, you may ignore this message and click cancel.

General Errors

• When I run the program, I get an error that says "Control File Missing! Please make sure that this computer is connected to the network and try again."
  This should happen only if your computer is not correctly connected to your local network. Verify that you are on the same network as when the client installation was performed. Make sure that the server's name hasn't changed (computer on which the server installation was performed) and that you can see it on the network! This could also be a permissions issue. See the permissions instructions here. If you are still having difficulties, contact HEC for support.
• I tried to "Import Old Database" in the administration, but it gives me the error "[Microsoft][ODBC Drive Manager] Data Source name not found, and no default driver found. Please verify that the Data Source is listed in the ODBC control panel."
  To import from a previous version's database, you will need the previous version currently installed on the computer on which you are trying to perform the import. Once installed, the database can be imported into the new version, and the old version can be uninstalled.
  
  Please contact HEC if you are still having difficulties.

Student Account Access

• My students keep complaining that, when they finish a lesson, it won't let them move on to the next lesson.
  This may be one of a couple of things:
  
  Make sure that your students are exiting the lessons correctly. They may be getting to the end of the lesson and pressing the 'Restart' lesson button instead of the 'Exit' button to go back to the lesson manager.
  
  Make sure that your students are completing the entire lesson. If they are using 'Reading Horizons, they may have to complete certain sections of the MDP before moving on to the next lesson. (This is a setting in the Administration system.) If they are using Discover Intensive Phonics, they may have to complete the practice and story sections at the end of the lesson before they can move on.
  
  Make sure that the student has not gone back to review a lesson and left it unfinished. If any reviewed lessons have been marked as "failed" or "incomplete," the student must finish them before moving on.
  
  It is possible that this could be a permissions issue; see the permissions instructions here.
• When I try to run the program, I get a "Too Many Users" error! But I haven't reached my license limit!
  This will occur if students do not exit the program correctly or if the computer unexpectedly shuts down during operation of the program. The program will think that a student is still logged in, and the student will be counted as one of the license spots.
  
  The solution for this is to run the Optimize Database function in the Management system
• Every time one of my students tries to log in, she gets a message saying, "This account is currently in use, please try again."
  This will occur if the student didn't exit the program correctly the last time she used it, or if the computer was shut down while that student was still logged in.
  
  The solution is to manually Reset the student's login record through the Administration system.
• When I try to edit a students record, I get a message saying, "The student is logged in, have the student log out before editing," but the student is not logged in.
  This will occur if the student didn't exit the program correctly the last time the he/she used it, or if the computer was shutdown while that student was still logged in. The program still thinks the student is logged in and won't let you edit the record. The solution is to manually Reset the student's login record through the Administration system.
• When I try to delete a student, group of students, or all of the students, I get an error that the student(s) are either logged in, or that someone else is editing them, but no one else is using the program.
  This will occur when an administrator has recently accessed the student's record, and he or she did not exit the program properly, or the computer was shut down before the seesion was finished. The solution for this is to run the Optimize Database function in the Management system.
• When I try to edit a student's record, I get a message saying, "Another instructor is editing this student, please try again later," but no one else is editing the student.
  The solution for this is to run the Optimize Database function in the Management system.

Online

Student Account Access

• When I try to run the program, I get a "Too Many Users" error! But I haven't reached my license limit!
  This will occur if students do not exit the program correctly or if the computer unexpectedly shuts down during operation of the program. The program will think that a student is still logged in, and the student will be counted as one of the license spots.
  
  The solution for this is to run the Optimize Database function in the Management system
• Every time one of my students tries to log in, she gets a message saying, "This account is currently in use, please try again."
  This will occur if the student didn't exit the program correctly the last time she used it, or if the computer was shut down while that student was still logged in.
  
  The solution is to manually Reset the student's login record through the Administration system.
• Every time one of my students tries to log in, he gets a message saying, "This account is being accessed by an instructor, please try again."
  This will occur if someone is currently editing the student's record in the Administration system. It can also happen if the student's record was recently edited by an administrator, and, for some reason, the record didn't get released back to the system. The solution for this is to run the Optimize Database function in the management system.
• When I try to edit a students record, I get a message saying, "The student is logged in, have the student log out before editing," but the student is not logged in.
  This will occur if the student didn't exit the program correctly the last time the he/she used it, or if the computer was shutdown while that student was still logged in. The program still thinks the student is logged in and won't let you edit the record. The solution is to manually Reset the student's login record through the Administration system.
• When I try to delete a student, group of students, or all of the students, I get an error that the student(s) are either logged in, or that someone else is editing them, but no one else is using the program.
  This will occur when an administrator has recently accessed the student's record, and he or she did not exit the program properly, or the computer was shut down before the seesion was finished. The solution for this is to run the Optimize Database function in the Management system.

Software

General Errors

• I keep getting "Error 5" or "Error 5, permission to access this file is denied".
  This usually occurs when there is a permissions issue. See the permissions instructions here.
  
  You will also want to make sure that you have enough free hard drive space on your computer.

Student Account Access

• When I try to run the program, I get a "Too Many Users" error! But I haven't reached my license limit!
  This will occur if students do not exit the program correctly or if the computer unexpectedly shuts down during operation of the program. The program will think that a student is still logged in, and the student will be counted as one of the license spots.
  
  The solution for this is to run the Optimize Database function in the Management system
• Every time one of my students tries to log in, she gets a message saying, "This account is currently in use, please try again."
  This will occur if the student didn't exit the program correctly the last time she used it, or if the computer was shut down while that student was still logged in.
  
  The solution is to manually Reset the student's login record through the Administration system.
• Every time one of my students tries to log in, he gets a message saying, "This account is being accessed by an instructor, please try again."
  This will occur if someone is currently editing the student's record in the Administration system. It can also happen if the student's record was recently edited by an administrator, and, for some reason, the record didn't get released back to the system. The solution for this is to run the Optimize Database function in the management system.
• When I try to edit a students record, I get a message saying, "The student is logged in, have the student log out before editing," but the student is not logged in.
  This will occur if the student didn't exit the program correctly the last time the he/she used it, or if the computer was shutdown while that student was still logged in. The program still thinks the student is logged in and won't let you edit the record. The solution is to manually Reset the student's login record through the Administration system.
• When I try to delete a student, group of students, or all of the students, I get an error that the student(s) are either logged in, or that someone else is editing them, but no one else is using the program.
  This will occur when an administrator has recently accessed the student's record, and he or she did not exit the program properly, or the computer was shut down before the seesion was finished. The solution for this is to run the Optimize Database function in the Management system.

Online

General Errors

• I keep getting "Error 5" or "Error 5, permission to access this file is denied".
  This usually occurs when there is a permissions issue. See the permissions instructions here.
  
  You will also want to make sure that you have enough free hard drive space on your computer.

Student Account Access

• When I try to run the program, I get a "Too Many Users" error! But I haven't reached my license limit!
  This will occur if students do not exit the program correctly or if the computer unexpectedly shuts down during operation of the program. The program will think that a student is still logged in, and the student will be counted as one of the license spots.
  
  The solution for this is to run the Optimize Database function in the Management system
• Every time one of my students tries to log in, she gets a message saying, "This account is currently in use, please try again."
  This will occur if the student didn't exit the program correctly the last time she used it, or if the computer was shut down while that student was still logged in.
  
  The solution is to manually Reset the student's login record through the Administration system.
• Every time one of my students tries to log in, he gets a message saying, "This account is being accessed by an instructor, please try again."
  This will occur if someone is currently editing the student's record in the Administration system. It can also happen if the student's record was recently edited by an administrator, and, for some reason, the record didn't get released back to the system. The solution for this is to run the Optimize Database function in the management system.
• When I try to edit a students record, I get a message saying, "The student is logged in, have the student log out before editing," but the student is not logged in.
  This will occur if the student didn't exit the program correctly the last time the he/she used it, or if the computer was shutdown while that student was still logged in. The program still thinks the student is logged in and won't let you edit the record. The solution is to manually Reset the student's login record through the Administration system.
• When I try to delete a student, group of students, or all of the students, I get an error that the student(s) are either logged in, or that someone else is editing them, but no one else is using the program.
  This will occur when an administrator has recently accessed the student's record, and he or she did not exit the program properly, or the computer was shut down before the seesion was finished. The solution for this is to run the Optimize Database function in the Management system.

Software

General Errors

• I keep getting "Error 5" or "Error 5, permission to access this file is denied".
  This usually occurs when there is a permissions issue. See the permissions instructions here.
  
  You will also want to make sure that you have enough free hard drive space on your computer.

Student Account Access

• When I try to run the program, I get a "Too Many Users" error! But I haven't reached my license limit!
  This will occur if students do not exit the program correctly or if the computer unexpectedly shuts down during operation of the program. The program will think that a student is still logged in, and the student will be counted as one of the license spots.
  
  The solution for this is to run the Optimize Database function in the Management system
• Every time one of my students tries to log in, she gets a message saying, "This account is currently in use, please try again."
  This will occur if the student didn't exit the program correctly the last time she used it, or if the computer was shut down while that student was still logged in.
  
  The solution is to manually Reset the student's login record through the Administration system.
• Every time one of my students tries to log in, he gets a message saying, "This account is being accessed by an instructor, please try again."
  This will occur if someone is currently editing the student's record in the Administration system. It can also happen if the student's record was recently edited by an administrator, and, for some reason, the record didn't get released back to the system. The solution for this is to run the Optimize Database function in the management system.
• When I try to edit a students record, I get a message saying, "The student is logged in, have the student log out before editing," but the student is not logged in.
  This will occur if the student didn't exit the program correctly the last time the he/she used it, or if the computer was shutdown while that student was still logged in. The program still thinks the student is logged in and won't let you edit the record. The solution is to manually Reset the student's login record through the Administration system.
• When I try to delete a student, group of students, or all of the students, I get an error that the student(s) are either logged in, or that someone else is editing them, but no one else is using the program.
  This will occur when an administrator has recently accessed the student's record, and he or she did not exit the program properly, or the computer was shut down before the seesion was finished. The solution for this is to run the Optimize Database function in the Management system.

Online

General Errors

• I keep getting "Error 5" or "Error 5, permission to access this file is denied".
  This usually occurs when there is a permissions issue. See the permissions instructions here. You will also want to make sure that you have enough free hard drive space on your computer.

Student Account Access

• When I try to run the program, I get a "Too Many Users" error! But I haven't reached my license limit!
  This will occur if students do not exit the program correctly or if the computer unexpectedly shuts down during operation of the program. The program will think that a student is still logged in, and the student will be counted as one of the license spots.
  
  The solution for this is to run the Optimize Database function in the Management system
• Every time one of my students tries to log in, she gets a message saying, "This account is currently in use, please try again."
  This will occur if the student didn't exit the program correctly the last time she used it, or if the computer was shut down while that student was still logged in.
  
  The solution is to manually Reset the student's login record through the Administration system.
• Every time one of my students tries to log in, he gets a message saying, "This account is being accessed by an instructor, please try again."
  This will occur if someone is currently editing the student's record in the Administration system. It can also happen if the student's record was recently edited by an administrator, and, for some reason, the record didn't get released back to the system. The solution for this is to run the Optimize Database function in the management system.
• When I try to edit a students record, I get a message saying, "The student is logged in, have the student log out before editing," but the student is not logged in.
  This will occur if the student didn't exit the program correctly the last time the he/she used it, or if the computer was shutdown while that student was still logged in. The program still thinks the student is logged in and won't let you edit the record. The solution is to manually Reset the student's login record through the Administration system.
• When I try to delete a student, group of students, or all of the students, I get an error that the student(s) are either logged in, or that someone else is editing them, but no one else is using the program.
  This will occur when an administrator has recently accessed the student's record, and he or she did not exit the program properly, or the computer was shut down before the seesion was finished. The solution for this is to run the Optimize Database function in the Management system.