Customer Support

Select your version of the software:

Check out the engaged forum discussion groups to see if your question has already been answered.

Most Frequently-Asked Questions

    • My child is in the third grade, but is at a 1st grade reading level, what track should I put them on?

      If your child has a firm understanding of the alphabet, the best track to start them on is the grade level they should be, regardless of their current reading level. Because Reading Horizons starts foundationally they will get a review of the alphabet and if they struggle the software will adjust accordingly.

    • Will my $10 for the 30 day trial be refunded if I don’t like the trial?

      The $10 allows you full access to the software for 30 days. You will not be refunded the $10 but if you wish to not continue the software you can cancel before the 30 days and you won’t be charged the full amount for a 1-year subscription. If you have questions or problems using the trial feel free to call 1-800-705-6568 so we can help you.

    • How soon does my order ship after I have completed my purchase?

      The computer software is accessible online, so once you purchase you will be sent an email which provides step-by-step instructions for immediate access. If you purchase instructor materials or any of the supplemental materials orders are processed and shipped in 24-48 hours (Monday-Friday). Shipping can take anywhere from 5-7 business days.

    • My username and password don't work.

      For Admin Login: make sure caps lock is turned off. If that doesn’t work, call technical support and they will assist you.

    • My student can’t move on to the next chapter.

      Check and make sure that students have earned all of the assigned reading library points. Make sure they passed the chapter test.

    • When trying to edit a student or login as a student I get a message about the account already being used.

      This occurs if the student didn't exit the program correctly the last time they used it, or if the computer shut down while they were logged in. This is fixed by resetting the student in the admin system or optimizing the database.

    • What are the system requirements?

      View System Requirements



If you're interested in our school/institution products, please visit our institution information page, call 1-800-333-0054, or fax 1-801-295-7088.

Corporate Headquarters

1194 West Flint Meadow Dr. 
Kaysville, UT 84037