Reading Horizons v4 FAQ

Software

General Errors

  • When I run a lesson, my computer becomes unresponsive immediately after a letter is drawn on the screen. This occurs in every lesson.
    This was an issue that was discovered after release. There is a patch for it in the patches section. If you have the LAN version of the software, you will need to run the patch on a computer that has the client software installed. You must then re-perform client installations to all of the computers that have the client software on them. If you have the stand-alone version, this patch will work only if you copied the lessons to the hard drive during the installation. If you ever reinstall from the CD, you will have to run the patch again.
  • I keep getting "Error 5" or "Error 5, permission to access this file is denied".
    This usually occurs when there is a permissions issue. See the permissions instructions here. You will also want to make sure that you have enough free hard drive space on your computer.

Student Account Access

  • When I try to run the program, I get a "Too Many Users" error! But I haven't reached my license limit!
    This will occur if students do not exit the program correctly or if the computer unexpectedly shuts down during operation of the program. The program will think that a student is still logged in, and the student will be counted as one of the license spots. The solution for this is to run the Optimize Database function in the Management system.
  • Every time one of my students tries to log in, she gets a message saying, "This account is currently in use, please try again."
    This will occur if the student didn't exit the program correctly the last time she used it, or if the computer was shut down while that student was still logged in. The solution is to manually Reset the student's login record through the Administration system.
  • Every time one of my students tries to log in, he gets a message saying, "This account is being accessed by an instructor, please try again."
    This will occur if someone is currently editing the student's record in the Administration system. It can also happen if the student's record was recently edited by an administrator, and, for some reason, the record didn't get released back to the system. The solution for this is to run the Optimize Database function in the management system.
  • When I try to edit a students record, I get a message saying, "The student is logged in, have the student log out before editing," but the student is not logged in.
    This will occur if the student didn't exit the program correctly the last time the he/she used it, or if the computer was shutdown while that student was still logged in. The program still thinks the student is logged in and won't let you edit the record. The solution is to manually Reset the student's login record through the Administration system.
  • When I try to delete a student, group of students, or all of the students, I get an error that the student(s) are either logged in, or that someone else is editing them, but no one else is using the program.
    This will occur when an administrator has recently accessed the student's record, and he or she did not exit the program properly, or the computer was shut down before the session was finished. The solution for this is to run the
    Optimize Database function in the Management system.

Online

General Errors

  • When I run a lesson, my computer becomes unresponsive immediately after a letter is drawn on the screen. This occurs in every lesson.
    This was an issue that was discovered after release. There is a patch for it in the patches section. If you have the LAN version of the software, you will need to run the patch on a computer that has the client software installed. You must then re-perform client installations to all of the computers that have the client software on them. If you have the stand-alone version, this patch will work only if you copied the lessons to the hard drive during the installation. If you ever reinstall from the CD, you will have to run the patch again. I keep getting "Error 5" or "Error 5, permission to access this file is denied". This usually occurs when there is a permissions issue. See the permissions instructions here. You will also want to make sure that you have enough free hard drive space on your computer.

Student Account Access

  • When I try to run the program, I get a "Too Many Users" error! But I haven't reached my license limit!
    This will occur if students do not exit the program correctly or if the computer unexpectedly shuts down during operation of the program. The program will think that a student is still logged in, and the student will be counted as one of the license spots. The solution for this is to run the Optimize Database function in the Management system.
  • Every time one of my students tries to log in, she gets a message saying, "This account is currently in use, please try again."
    This will occur if the student didn't exit the program correctly the last time she used it, or if the computer was shut down while that student was still logged in. The solution is to manually Reset the student's login record through the Administration system.
  • Every time one of my students tries to log in, he gets a message saying, "This account is being accessed by an instructor, please try again."
    This will occur if someone is currently editing the student's record in the Administration system. It can also happen if the student's record was recently edited by an administrator, and, for some reason, the record didn't get released back to the system. The solution for this is to run the Optimize Database function in the management system.
  • When I try to edit a students record, I get a message saying, "The student is logged in, have the student log out before editing," but the student is not logged in.
    This will occur if the student didn't exit the program correctly the last time the he/she used it, or if the computer was shutdown while that student was still logged in. The program still thinks the student is logged in and won't let you edit the record. The solution is to manually Reset the student's login record through the Administration system.
  • When I try to delete a student, group of students, or all of the students, I get an error that the student(s) are either logged in, or that someone else is editing them, but no one else is using the program.
    This will occur when an administrator has recently accessed the student's record, and he or she did not exit the program properly, or the computer was shut down before the session was finished. The solution for this is to run the Optimize Database function in the Management system.